Our development team has implemented a fix, and the issue has now been resolved. We appreciate your patience while we worked to address this issue. If you have any questions, please don’t hesitate to contact our support team.
Posted Mar 20, 2026 - 21:32 CDT
Update
We are continuing to investigate remaining issues related to staff email verification.
We have identified an issue affecting iPad devices running version 26.3.1(a), where the email verification link may not function as expected.
Additionally, we are aware of a separate issue impacting accounts where multiple staff members share the same email address. In these cases, the verification prompt may persist and can only be resolved by assigning unique email addresses to each staff member.
Our team is actively working on fixes and will provide further updates as progress is made.
Posted Mar 20, 2026 - 16:56 CDT
Identified
We have identified an issue causing a persistent warning related to staff email verification that may be appearing incorrectly. This warning does not impact system access but may be causing confusion. Our team is actively working to resolve the root cause and will provide updates as more information becomes available.
Posted Mar 20, 2026 - 12:16 CDT
This incident affected: iClassPro Application, Enterprise Portal, Customer Portal, Staff Portal, and Mobile Application.