iClassPro
Investigating - We are currently experiencing an issue affecting mobile app connectivity for some Australian customers. We are working on resolving the issue as quickly as possible and apologize for any inconvenience this may cause. Thank you.

For questions, please feel free to reach out to our support team at 1.877.554.6776 or submit a request at
https://support.iclasspro.com/. Thank you.

May 26, 2023 - 14:30 CDT
Monitoring - A fix has been submitted to Google Play for affected apps. This update is published as 2.9.11 and is currently subject to Google review.
May 20, 2023 - 15:04 CDT
Investigating - We are aware of an issue that may cause some apps to crash after a recent update. We are investigating the cause of this.
May 20, 2023 - 12:55 CDT
iClassPro Application ? Degraded Performance
Enterprise Portal Operational
Customer Portal ? Operational
Staff Portal Operational
Public Website ? Operational
Support Website Operational
Support Telephone System Operational
iClassPro Payments ? Operational
Outgoing SMS / MMS Messaging ? Operational
Outgoing Voice Broadcast ? Operational
3rd Party Integration/Provider Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 27, 2023

No incidents reported today.

May 26, 2023

Unresolved incident: Connectivity Issue.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

Unresolved incident: App update crashing on launch.

May 19, 2023

No incidents reported.

May 18, 2023
Resolved - Our service provider has reported a full recovery at their end.
We appreciate your support and patience.

May 18, 20:48 CDT
Monitoring - We are seeing recovery at our end with test inbound and outbound calls working, however we are still monitoring this issue closely, and will post an update here, once the issue has been fully resolved.
May 18, 19:33 CDT
Investigating - One of our third-party partners is experiencing an issue that is impacting the ability for some iClassPro customers to call into our support desk. We are working with our partner to resolve the issue as quickly as possible and apologize for any inconvenience this may cause.

In the meantime, you can still reach us by email at Support@iclasspro.com, or by submitting a ticket at https://support.iclasspro.com/hc/en-us/requests/new

Thank you.

May 18, 18:34 CDT
May 17, 2023

No incidents reported.

May 16, 2023

No incidents reported.

May 15, 2023
Resolved - We appreciate your patience while we worked through this issue and want to let you know that the problem is now resolved. We will continue monitoring the application to ensure it behaves properly. Again, thank you.
May 15, 13:47 CDT
Update - We are continuing to investigate this issue.
May 15, 11:29 CDT
Investigating - We are currently experiencing an issue impacting some iClassPro customers' ability to connect to the software. We are working on resolving the issue as quickly as possible and apologize for any inconvenience this may cause. Thank you.
May 15, 11:09 CDT
May 14, 2023
Completed - The scheduled maintenance has been completed.
May 14, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 02:00 CDT
Scheduled - We will be performing infrastructure upgrades Sunday, May 14, 2023 from 2AM to 4AM CST. We are replacing systems that will increase the performance and implement the latest security updates. During this upgrade, iClassPro (including the staff portal, mobile app and customer portal) will be unavailable. After the maintenance is complete, all systems will be operational . We will update our status (http://status.iclasspro.com/) and Facebook (https://www.facebook.com/iclasspro) page as soon as we are done and all systems are go.

We will do our absolute best to complete this operation as fast as possible. We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://support.iclasspro.com/hc/en-us/requests/new.

May 14, 01:59 CDT
May 13, 2023

No incidents reported.