iClassPro
Identified - Our development team has been made aware of an issue where the background tasks window is not updating to show progress. If a task appears stuck, please close the window and reopen it. If the task remains stuck, please contact our support team so we can investigate that task directly.
Feb 29, 2024 - 15:27 CST
iClassPro Application ? Degraded Performance
Enterprise Portal Operational
Customer Portal ? Operational
Staff Portal Operational
Public Website ? Operational
Support Website Operational
Support Telephone System Operational
iClassPro Payments ? Operational
Outgoing SMS / MMS Messaging ? Operational
Outgoing Voice Broadcast ? Operational
3rd Party Integration/Provider Operational
Mobile Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 1, 2024

No incidents reported today.

Feb 29, 2024

Unresolved incident: Issue with Payment process task stalling.

Feb 28, 2024
Resolved - We appreciate your patience while we worked through this issue and want to let you know that the problem is now resolved. We will continue monitoring the application to ensure it behaves properly. Again, thank you.
Feb 28, 10:50 CST
Investigating - Our team has been made aware of an issue affecting charges created through the enrollment wizard. Charges are being created for the full month's value instead of respecting defined session dates.

During our testing of the error, we determined that charges created from the Customer Portal, Customer Ledger, and Class Tuition Charges task are unaffected.

We are working to resolve this as quickly as possible and apologize for any inconvenience this may cause.
Thank you for your patience and we apologize for any inconvenience this may cause. Thank you.

Feb 27, 23:50 CST
Feb 27, 2024
Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.