iClassPro
All Systems Operational
iClassPro Application ? Operational
Customer Portal ? Operational
Staff Portal Operational
Public Website ? Operational
Support Website Operational
Support Telephone System Operational
iClassPro Payments ? Operational
Outgoing SMS / MMS Messaging ? Operational
Outgoing Voice Broadcast ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 26, 2020

No incidents reported today.

Nov 25, 2020
Resolved - This incident has been resolved.
Nov 25, 14:44 CST
Monitoring - All background task jobs and email tasks have been caught up. Background tasks that were in the "initializing" stage should have been completed unless the task was canceled.
We will continue to monitor closely and update as needed.
Nov 25, 14:26 CST
Identified - Some users are experiencing a problem with background tasks getting stuck on "Initializing new background task..." Additionally, our support telephone provider is experiencing service problems that is causing some support calls to not come through.

We have identified the problem as being tied an issue with our cloud hosting provider. Our team is actively monitoring and will provide provide updates as soon as they are available.
Nov 25, 13:18 CST
Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.