Investigating - We are currently experiencing an issue affecting mobile app connectivity for some Australian customers. We are working on resolving the issue as quickly as possible and apologize for any inconvenience this may cause. Thank you.
For questions, please feel free to reach out to our support team at 1.877.554.6776 or submit a request at https://support.iclasspro.com/. Thank you.
May 26, 2023 - 14:30 CDT
Monitoring - A fix has been submitted to Google Play for affected apps. This update is published as 2.9.11 and is currently subject to Google review.
May 20, 2023 - 15:04 CDT
Investigating - We are aware of an issue that may cause some apps to crash after a recent update. We are investigating the cause of this.
May 20, 2023 - 12:55 CDT
Resolved -
Our service provider has reported a full recovery at their end. We appreciate your support and patience.
May 18, 20:48 CDT
Monitoring -
We are seeing recovery at our end with test inbound and outbound calls working, however we are still monitoring this issue closely, and will post an update here, once the issue has been fully resolved.
May 18, 19:33 CDT
Investigating -
One of our third-party partners is experiencing an issue that is impacting the ability for some iClassPro customers to call into our support desk. We are working with our partner to resolve the issue as quickly as possible and apologize for any inconvenience this may cause.
Resolved -
We appreciate your patience while we worked through this issue and want to let you know that the problem is now resolved. We will continue monitoring the application to ensure it behaves properly. Again, thank you.
May 15, 13:47 CDT
Update -
We are continuing to investigate this issue.
May 15, 11:29 CDT
Investigating -
We are currently experiencing an issue impacting some iClassPro customers' ability to connect to the software. We are working on resolving the issue as quickly as possible and apologize for any inconvenience this may cause. Thank you.
May 15, 11:09 CDT
Completed -
The scheduled maintenance has been completed.
May 14, 04:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 02:00 CDT
Scheduled -
We will be performing infrastructure upgrades Sunday, May 14, 2023 from 2AM to 4AM CST. We are replacing systems that will increase the performance and implement the latest security updates. During this upgrade, iClassPro (including the staff portal, mobile app and customer portal) will be unavailable. After the maintenance is complete, all systems will be operational . We will update our status (http://status.iclasspro.com/) and Facebook (https://www.facebook.com/iclasspro) page as soon as we are done and all systems are go.
We will do our absolute best to complete this operation as fast as possible. We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://support.iclasspro.com/hc/en-us/requests/new.
May 14, 01:59 CDT