iClassPro Status

iClassPro

All Systems Operational

iClassPro Application Operational

Enterprise Portal Operational

Customer Portal Operational

Staff Portal Operational

Public Website Operational

Support Website Operational

Support Telephone System Operational

iClassPro Payments Operational

Outgoing SMS / MMS Messaging Operational

Outgoing Voice Broadcast Operational

3rd Party Integration/Provider Operational

Mobile Application Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 21, 2023

No incidents reported today.

Sep 20, 2023

Connectivity Issue

Resolved - This incident has been resolved.
Sep 20, 21:07 CDT

Investigating - We are currently experiencing an intermittent issue that is impacting the ability of iClassPro customers to properly load some pages of iClassPro. We are working on resolving the issue as quickly as possible and apologize for any inconvenience this may cause. Thank you.
Sep 20, 18:16 CDT

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

Investigating an issue with making payments

Resolved - This incident has been resolved.
Sep 15, 09:33 CDT

Monitoring - Our team has resolved the issue and we are continuing to monitor the status of the payment form.
Sep 15, 08:19 CDT

Investigating - We are currently investigating an issue with making payments.
Sep 15, 07:29 CDT

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

Sep 10, 2023

Scheduled Maintenance - Sunday, September 10, 2023

Completed - The scheduled maintenance has been completed.
Sep 10, 10:35 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 10:00 CDT

Scheduled - Please note, we will be performing a routine database upgrade for our customers in Australia on September 10th from 1am - 3am AEST during which time the iClassPro software will be inaccessible for our customers hosted on aus.iclasspro.com. This short maintenance period will allow for future software advancements to further elevate the user experience. Thank you.
Sep 10, 09:48 CDT

Sep 9, 2023

No incidents reported.

Sep 8, 2023

Push Notification issue

Resolved - We appreciate your patience while we worked through this issue and want to let you know that the problem is now resolved. We will continue monitoring the application to ensure it behaves properly. Again, thank you.
Sep 8, 14:47 CDT

Update - We are continuing to work on a fix for this issue.
Sep 7, 17:12 CDT

Identified - Our team has identified another issue affecting the ability of iClassPro customers to send push notifications. Some customers are experiencing an issue when sending push notifications to a large number of clients at once, which results in the background task becoming stuck in the "starting" status indefinitely.

We apologize for any inconvenience this may have caused and we appreciate your patience as we work to resolve this issue. Thank you for choosing iClassPro.
Sep 1, 17:07 CDT

Sep 7, 2023