iClassPro
All Systems Operational
iClassPro Application ? Operational
Customer Portal ? Operational
Staff Portal Operational
Public Website ? Operational
Support Website Operational
Support Telephone System Operational
iClassPro Payments ? Operational
Outgoing SMS / MMS Messaging ? Operational
Outgoing Voice Broadcast ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 26, 2022

No incidents reported today.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022
Resolved - This incident was resolved as of 12:30 pm (CT).
Jun 23, 22:16 CDT
Investigating - At approximately 12:19 pm (CT), we experienced an issue that impacted the ability for US iClassPro customers to accept payments via credit card or eCheck. The payment functionality issue was resolved and the ability for US iClassPro customers to accept payments via credit card or eCheck was restored at 12:30 pm (CT). We will continue to monitor the application to ensure it is working properly.
Jun 23, 15:31 CDT
Jun 22, 2022
Resolved - This incident has been fully resolved and all family balances are now displaying properly. If you are still experiencing an issue, please reach out to our support team.
Jun 22, 10:58 CDT
Update - We are continuing work to fully resolve the issue of displayed balances. These updates will continue through today. New charges or payments are not affected. This issue does not affect Customer Portal balances or running billing via the Office Portal.
Jun 22, 08:19 CDT
Update - We are working to resolve the issue of displayed balances. We expect these updates to continue through the night. New charges or payments are not affected. This issue does not affect Customer Portal balances or running billing via the Office Portal.
Jun 21, 22:05 CDT
Update - We are continuing to work on an update to resolve the issue of displayed balances. New charges or payments are not affected. This issue does not affect Customer Portal balances or running billing via the Office Portal.
Jun 21, 20:22 CDT
Update - We’re continuing to work on fully resolving this issue. New charges or payments are not affected. This issue does not affect Customer Portal balances or running billing via the Office Portal.
Jun 21, 18:10 CDT
Identified - The issue has been identified and a fix is being implemented.
Jun 21, 16:47 CDT
Investigating - We are currently investigating an issue where newly created charges or payments are not updating displayed balances.
Jun 21, 16:20 CDT
Jun 21, 2022
Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.

Jun 15, 2022
Resolved - This incident has been resolved.
Jun 15, 14:58 CDT
Investigating - We are aware of an issue that may be affecting enrollments via the Office Portal and our team is currently investigating.
Jun 15, 14:39 CDT
Jun 14, 2022

No incidents reported.

Jun 13, 2022

No incidents reported.

Jun 12, 2022

No incidents reported.