Push Notification issue

Incident Report for iClassPro

Resolved

We appreciate your patience while we worked through this issue and want to let you know that the problem is now resolved. We will continue monitoring the application to ensure it behaves properly. Again, thank you.

Posted Sep 08, 2023 - 14:47 CDT

Update

We are continuing to work on a fix for this issue.

Posted Sep 07, 2023 - 17:12 CDT

Identified

Our team has identified another issue affecting the ability of iClassPro customers to send push notifications. Some customers are experiencing an issue when sending push notifications to a large number of clients at once, which results in the background task becoming stuck in the "starting" status indefinitely.

We apologize for any inconvenience this may have caused and we appreciate your patience as we work to resolve this issue. Thank you for choosing iClassPro.

Posted Sep 01, 2023 - 17:07 CDT

This incident affected: iClassPro Application.