Interrupted Service

Incident Report for iClassPro

Postmortem

The service interruption this evening was determined to be unusually heavy load on our database cluster. We will continue to review the facts of this evenings incident and determine the best long term resolution going forward. For now, the overall database processing capacity has been increased and everything is operating normally.

Posted Nov 05, 2019 - 18:21 CST

Resolved

This incident has been resolved.
Posted Nov 05, 2019 - 18:16 CST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 05, 2019 - 17:55 CST

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 05, 2019 - 17:38 CST

Update

We are continuing to investigate this issue.
Posted Nov 05, 2019 - 17:30 CST

Investigating

We are currently investigating an issue that is impacting the application. Please accept our apologies for the interruption, we are working to restore access as quickly as possible.
Posted Nov 05, 2019 - 17:14 CST
This incident affected: iClassPro Application and Staff Portal.