iClassPro Status

iClassPro

All Systems Operational

iClassPro Application Operational

Enterprise Portal Operational

Customer Portal Operational

Staff Portal Operational

Public Website Operational

Support Website Operational

Support Telephone System Operational

iClassPro Payments Operational

Outgoing SMS / MMS Messaging Operational

Outgoing Voice Broadcast Operational

3rd Party Integration/Provider Operational

Mobile Application Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 25, 2024

No incidents reported today.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

Issue: Support desk issues.

Resolved - After working with our partners, the issues affecting our Support lines have been resolved.

Thank you for your patience while we resolved this issue!
Apr 22, 12:13 CDT

Identified - One of our third-party partners is experiencing an issue that is impacting the ability of some iClassPro customers to reach our customer support lines. We are working with our partner to resolve the issue as quickly as possible and apologize for any inconvenience this may cause. Thank you.

For questions, please feel free to submit a request at https://support.iclasspro.com/

Thank you.
Apr 22, 10:10 CDT

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

Issue with Partial Payments

Resolved - We appreciate your patience while we worked through this issue and want to let you know that the problem is now resolved. We will continue monitoring the application to ensure it behaves properly. Again, thank you.
Apr 12, 16:26 CDT

Investigating - We are currently experiencing an issue that is affecting the ability of a small subset of iClassPro customers to accept partial payments through the Customer Portal.

Customers are reporting the error message "The amount due changed between initiating the payment and authorizing the charge. Please submit a new payment request."

We are working on resolving the issue as quickly as possible and apologize for any inconvenience this may cause.
Apr 12, 13:42 CDT

Apr 11, 2024

No incidents reported.