iClassPro Status

iClassPro

All Systems Operational

iClassPro Application Operational

Enterprise Portal Operational

Customer Portal Operational

Staff Portal Operational

Public Website Operational

Support Website Operational

Support Telephone System Operational

iClassPro Payments Operational

Outgoing SMS / MMS Messaging Operational

Outgoing Voice Broadcast Operational

3rd Party Integration/Provider Operational

Mobile Application Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 28, 2025

No incidents reported today.

Mar 27, 2025

Important Update: Settlement Delay

Resolved - Our team successfully expedited the funding process and arranged a same day deposit, so your funds will still be deposited today (3/27) as expected, before the bank closes. If you need further assistance, please don't hesitate to contact our Payments Support team directly at payments@iclasspro.com or by phone at 1.877.554.6776 (Option 4). Thank you!
Mar 27, 11:27 CDT

Monitoring - One of our third-party partners experienced a delayed settlement on 3/25, which caused the settlement to process on 3/26, potentially resulting in a 1-day delay in receiving deposits for our US-based clients. We apologize for this inconvenience and anticipate all transfer schedules to resume as expected.
Thank you for your understanding and patience.
Mar 26, 16:52 CDT

Mar 26, 2025

Branded Mobile App Load Issue

Resolved - Our team has identified the issue and released a fix to correct the matter. Our clients will see this issue resolved upon downloading Version 2.36.1 of their Branded Mobile App. We appreciate your patience while we worked to resolve this issue, and if you have any questions, don't hesitate to contact our support team.
Mar 26, 15:20 CDT

Update - We have identified the root cause of the loading issues with the Branded Mobile App and are working to get a resolution in place. Thanks for your patience while we work to correct this issue.
Mar 25, 19:50 CDT

Investigating - Our team is currently investigating an issue with our Branded Mobile App that is preventing the application from loading. We will continue updating this message as our investigation progresses.
Mar 25, 16:04 CDT

Mar 25, 2025

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

Makeup Token Redemption

Resolved - Our team has identified the issue and released a fix to correct the matter. We appreciate your patience while we worked to resolve this issue, and if you have any questions, don't hesitate to contact our support team.
Mar 21, 10:09 CDT

Investigating - Our team is currently investigating an issue that is intermittently causing makeup tokens to be unusable from the Customer Portal or Mobile App. We will continue to update this message as the issue progresses until it is resolved.
Mar 20, 15:29 CDT

Mar 20, 2025

Unable to Refund Customer Portal Payments

Resolved - Our team has identified the root cause of the issue and released a fix to correct the matter. We appreciate your patience while we worked to resolve this issue, and if you have any questions, don't hesitate to contact our support team.
Mar 20, 18:47 CDT

Investigating - Our team is investigating an issue that is preventing refunds for payments taken via the Customer Portal. We will continue to update this message as the issue progresses until it is resolved.
Mar 20, 14:52 CDT

Enrollment Wizard Charges

Resolved - Our team had identified the impact and reached out to our affected clients. We appreciate your patience while we worked to resolve this issue, and if you have any questions, don't hesitate to contact our support team.
Mar 20, 18:25 CDT

Monitoring - Our team has released a fix to correct the root cause of this issue. We are currently determining impact to our clients. Thanks for your patience while we work to fully resolve this matter.
Mar 19, 15:01 CDT

Investigating - Our team is investigating an issue that has caused incorrect charge values to be populated when using the Enrollment Wizard. We will continue to update this message as the issue progresses until it is resolved.
Mar 19, 11:43 CDT

Auto Approved Requests

Resolved - Our team has determined the impact and reached out to each of our affected clients. We appreciate your patience while we worked to resolve this issue, and if you have any questions, don't hesitate to contact our support team.
Mar 20, 17:24 CDT

Monitoring - Our team has verified the issue has been corrected and are currently assessing the impact on our clients. Thank you for your patience and understanding as we addressed this matter. If you have any additional concerns, please don't hesitate to contact our support team.
Mar 18, 18:30 CDT

Identified - Our team has identified an issue that is causing enrollments to be auto-approved that should be submitted in a request state. We are currently working to resolve the matter, and will review impact as soon as a resolution is in place.
Mar 18, 14:58 CDT

Mar 19, 2025

Mar 18, 2025

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.