Monitoring - We have released an update to address the issue and have verified the unknown errors are no longer produced. We'll continue monitoring and we'll post updates as they become available.
Apr 02, 2025 - 17:56 CDT
Update - We are continuing to investigate this issue, but have determined that it is limited to accounts located in Australia. We will continue to provide updates here as we continue our investigation.
Apr 02, 2025 - 12:22 CDT
Investigating - Our team is currently investigating an issue causing some payments to return with an Unknown Error. We will continue updating this message as our investigation progresses.
Apr 01, 2025 - 22:27 CDT
Resolved -
We identified an issue that led to partial payouts for some accounts related to the deposit scheduled for April 3. To resolve this, a same-day ACH transfer was initiated this morning. The remaining funds from April 1, along with those from April 2, will be deposited by the end of the day. You should have already received your Settlement Summary, and the transfer details are available for review in the merchant portal. If you have any questions or need additional assistance, please don’t hesitate to reach out to our payments team at 1.877.554.6776 (option 4) or via email at payments@iclasspro.com.
Apr 3, 13:25 CDT
Resolved -
All transfers have been successfully initiated. Please note that same day ACH submission for standard funding was not possible, and deposits will be received on 4/3. You can view your transfer details by logging into merchantportal.iclasspro.com. If you have any further questions, feel free to reach out to our payments support team at 1.877.554.6776 (Option 4) or via email at payments@iclasspro.com.
Apr 2, 15:06 CDT
Identified -
Please be advised that on March 31, one of our third party partners experienced a settlement delay for a subset of accounts. As a result, we will be attempting to process the transfer as same day ACH to ensure you receive the deposit by the end of the day on April 2, as scheduled, to minimize any impact. Additionally, these transfers will include all transactions from both March 31 and April 1, with April 1 transactions being deposited one day earlier than expected.
Apr 1, 13:16 CDT
Resolved -
On March 31, one of our third party partners experienced brief connectivity issues from 1:33 to 1:34 PM CT and again from 1:43 to 1:44 PM CT. These intermittent disruptions may have affected payment processing. Please retry any failed transactions, as our partner has confirmed the issue was fully resolved.
Mar 31, 13:33 CDT
Resolved -
Our team successfully expedited the funding process and arranged a same day deposit, so your funds will still be deposited today (3/27) as expected, before the bank closes. If you need further assistance, please don't hesitate to contact our Payments Support team directly at payments@iclasspro.com or by phone at 1.877.554.6776 (Option 4). Thank you!
Mar 27, 11:27 CDT
Monitoring -
One of our third-party partners experienced a delayed settlement on 3/25, which caused the settlement to process on 3/26, potentially resulting in a 1-day delay in receiving deposits for our US-based clients. We apologize for this inconvenience and anticipate all transfer schedules to resume as expected. Thank you for your understanding and patience.
Mar 26, 16:52 CDT
Resolved -
Our team has identified the issue and released a fix to correct the matter. Our clients will see this issue resolved upon downloading Version 2.36.1 of their Branded Mobile App. We appreciate your patience while we worked to resolve this issue, and if you have any questions, don't hesitate to contact our support team.
Mar 26, 15:20 CDT
Update -
We have identified the root cause of the loading issues with the Branded Mobile App and are working to get a resolution in place. Thanks for your patience while we work to correct this issue.
Mar 25, 19:50 CDT
Investigating -
Our team is currently investigating an issue with our Branded Mobile App that is preventing the application from loading. We will continue updating this message as our investigation progresses.
Mar 25, 16:04 CDT
Resolved -
Our team has identified the issue and released a fix to correct the matter. We appreciate your patience while we worked to resolve this issue, and if you have any questions, don't hesitate to contact our support team.
Mar 21, 10:09 CDT
Investigating -
Our team is currently investigating an issue that is intermittently causing makeup tokens to be unusable from the Customer Portal or Mobile App. We will continue to update this message as the issue progresses until it is resolved.
Mar 20, 15:29 CDT
Resolved -
Our team has identified the root cause of the issue and released a fix to correct the matter. We appreciate your patience while we worked to resolve this issue, and if you have any questions, don't hesitate to contact our support team.
Mar 20, 18:47 CDT
Investigating -
Our team is investigating an issue that is preventing refunds for payments taken via the Customer Portal. We will continue to update this message as the issue progresses until it is resolved.
Mar 20, 14:52 CDT
Resolved -
Our team had identified the impact and reached out to our affected clients. We appreciate your patience while we worked to resolve this issue, and if you have any questions, don't hesitate to contact our support team.
Mar 20, 18:25 CDT
Monitoring -
Our team has released a fix to correct the root cause of this issue. We are currently determining impact to our clients. Thanks for your patience while we work to fully resolve this matter.
Mar 19, 15:01 CDT
Investigating -
Our team is investigating an issue that has caused incorrect charge values to be populated when using the Enrollment Wizard. We will continue to update this message as the issue progresses until it is resolved.
Mar 19, 11:43 CDT
Resolved -
Our team has determined the impact and reached out to each of our affected clients. We appreciate your patience while we worked to resolve this issue, and if you have any questions, don't hesitate to contact our support team.
Mar 20, 17:24 CDT
Monitoring -
Our team has verified the issue has been corrected and are currently assessing the impact on our clients. Thank you for your patience and understanding as we addressed this matter. If you have any additional concerns, please don't hesitate to contact our support team.
Mar 18, 18:30 CDT
Identified -
Our team has identified an issue that is causing enrollments to be auto-approved that should be submitted in a request state. We are currently working to resolve the matter, and will review impact as soon as a resolution is in place.
Mar 18, 14:58 CDT