Scheduled Maintenance - Friday, October 6, 2017
Scheduled Maintenance Report for iClassPro
Completed
We've completed our scheduled maintenance. If you're still experiencing issues, please reach out to our support department via phone (903.353.9329) or web: https://support.iclasspro.com/hc/en-us/requests/new
Posted 2 months ago. Oct 09, 2017 - 11:20 CDT
Update
Issues related to login should be fully resolved. For our customers using PayWay for processing you will need to log in to PayWay and go to:
- "Setup API" -> Security
- Add the new IP addresses:
64.27.116.240
64.27.116.241
64.27.116.242

This will fix payment-failure related issues.
Posted 2 months ago. Oct 09, 2017 - 08:21 CDT
Update
We are continuing work on a few additional issues including an issue that causes a user to be logged out after a short period of time and elevated error levels.
Posted 2 months ago. Oct 06, 2017 - 16:20 CDT
Update
Maintenance Update: The issues with logging in have been resolved, there are a few remaining issues we are working to resolve now.
Posted 2 months ago. Oct 06, 2017 - 14:10 CDT
Verifying
While the application is up, some users are reporting issues with logging in. Many have reported success after clearing their cache and cookies and restarting their browser. We are currently working on a fix for this issue.
Posted 2 months ago. Oct 06, 2017 - 11:46 CDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 2 months ago. Oct 06, 2017 - 07:15 CDT
Scheduled
We are currently performing infrastructure upgrades. We are replacing systems that will increase the performance and security of iClassPro. During this upgrade, iClassPro (including the staff and customer portals) may experience intermittent interruptions in service. After the maintenance is complete, all systems will be operational but may require you to log back into your account. We will update our status (http://status.iclasspro.com/) and Facebook (https://www.facebook.com/iclasspro) page as soon as we are done and all systems are go.

We will do our absolute best to complete this operation as fast as possible. We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://support.iclasspro.com/hc/en-us/requests/new.
Posted 2 months ago. Oct 06, 2017 - 07:09 CDT