Interrupted Service

Incident Report for iClassPro

Resolved

During a routine code deploy this morning, one of the background task servers that is responsible for processing reports and transactions failed to shutdown normally and caused issues for some clients where reports and/or other background jobs would appear to start, but not complete. The issue has been resolved and system administrators are looking into why the server failed to shutdown correctly. Any jobs that were requested and now appear to be stuck or hung, should be deleted and re-requested.

Posted Jan 23, 2019 - 11:15 CST

Investigating

We are currently investigating an issue that is impacting the application. Please accept our apologies for the interruption, we are working to restore access as quickly as possible.

Posted Jan 23, 2019 - 10:13 CST

This incident affected: iClassPro Application.