tag:status.iclasspro.com,2005:/historyiClassPro Status - Incident History2024-03-28T07:51:27-05:00iClassProtag:status.iclasspro.com,2005:Incident/203837092024-03-27T21:42:11-05:002024-03-27T21:42:11-05:00Connectivity issue<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>21:42</var> CDT</small><br><strong>Resolved</strong> - On March 27, 2024, between 8:32 pm (CT) and 8:59 pm (CT), a third-party processing partner experienced a connectivity issue, which may have resulted in declined transactions. We want to inform you that the issue has been resolved, and both we and our partner continue to monitor it to ensure proper functionality. Thank you.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>21:10</var> CDT</small><br><strong>Monitoring</strong> - One of our third-party partners is currently experiencing an issue where some attempted transactions result in failures. Our partner is working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. Thank you</p>tag:status.iclasspro.com,2005:Incident/203663182024-03-26T20:40:24-05:002024-03-26T20:40:24-05:00Long running tasks<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>20:40</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>16:36</var> CDT</small><br><strong>Investigating</strong> - One of our third-party partners is experiencing an issue that is causing some background processes to take longer than expected to complete. We are working with our partner to resolve the issue as quickly as possible and apologize for any inconvenience this may cause. Thank you.<br /><br />For questions, please feel free to reach out to our support team at 1.877.554.6776 or submit a request at https://support.iclasspro.com/. Thank you.</p>tag:status.iclasspro.com,2005:Incident/201769362024-03-07T02:12:51-06:002024-03-07T02:12:51-06:00Planned Maintenance (US Region)<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>02:12</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>02:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>09:27</var> CST</small><br><strong>Scheduled</strong> - We will be undergoing a brief scheduled maintenance period in the US Region.</p>tag:status.iclasspro.com,2005:Incident/201764202024-03-06T09:18:34-06:002024-03-06T09:18:34-06:00Planned Maintenance (Australia/New Zealand Region)<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>09:18</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>09:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>08:22</var> CST</small><br><strong>Scheduled</strong> - We will be undergoing a brief maintenance period in the Australia/New Zealand Region.</p>tag:status.iclasspro.com,2005:Incident/201575612024-03-04T09:07:23-06:002024-03-04T09:07:23-06:003rd party: payment declined issue<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>09:07</var> CST</small><br><strong>Resolved</strong> - On March 4, 2024 from 5:15 am (CT) - 8:07 am (CT), some transactions made using an integrated terminal with iClassPro may have been declined due to an issue with a third party processing partner. The problem has been resolved and that we and our partner will continue to monitor the application to ensure it is behaving properly. Thank you.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>08:28</var> CST</small><br><strong>Monitoring</strong> - One of our third party partners is currently experiencing an issue where some transactions attempted on an integrated terminal through iClasspro may be declined. Our partner is working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. Thank you</p>tag:status.iclasspro.com,2005:Incident/201147792024-03-04T08:30:14-06:002024-03-04T08:30:14-06:00Issue with Payment process task stalling<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>08:30</var> CST</small><br><strong>Resolved</strong> - We appreciate your patience while we worked through this issue and want to let you know that the problem is now resolved. We will continue monitoring the application to ensure it behaves properly. Again, thank you.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>15:27</var> CST</small><br><strong>Identified</strong> - Our development team has been made aware of an issue where the background tasks window is not updating to show progress. If a task appears stuck, please close the window and reopen it. If the task remains stuck, please contact our support team so we can investigate that task directly.</p>tag:status.iclasspro.com,2005:Incident/200942122024-02-28T10:50:47-06:002024-02-28T10:50:47-06:00Issue with charges created through the Enrollment Wizard<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>10:50</var> CST</small><br><strong>Resolved</strong> - We appreciate your patience while we worked through this issue and want to let you know that the problem is now resolved. We will continue monitoring the application to ensure it behaves properly. Again, thank you.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>23:50</var> CST</small><br><strong>Investigating</strong> - Our team has been made aware of an issue affecting charges created through the enrollment wizard. Charges are being created for the full month's value instead of respecting defined session dates.<br /><br />During our testing of the error, we determined that charges created from the Customer Portal, Customer Ledger, and Class Tuition Charges task are unaffected.<br /><br />We are working to resolve this as quickly as possible and apologize for any inconvenience this may cause.<br />Thank you for your patience and we apologize for any inconvenience this may cause. Thank you.</p>tag:status.iclasspro.com,2005:Incident/198864002024-02-06T21:23:27-06:002024-02-06T21:23:27-06:00Issue with Background task window not displaying progress<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>21:23</var> CST</small><br><strong>Resolved</strong> - After thorough review and monitoring, our team is confident that our previous updates have resolved the background task issues. We appreciate your exceptional patience while we worked through this issue and will continue to monitor the software for any signs of further issues.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>15:30</var> CST</small><br><strong>Monitoring</strong> - Our team has released updates designed to target the core issue affecting our background tasks window. The behavior has been much improved today. However, we will continue to monitor system behavior over the weekend so that we can be fully confident that the improvements we're seeing are evidence of resolution.<br /><br /> Please continue contacting our support team before canceling any potentially stuck tasks so that we can confirm any necessary next steps before restarting any task.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>18:36</var> CST</small><br><strong>Update</strong> - Our team is still investigating the cause behind the background tasks window not updating correctly. We are still working to identify the core issue causing the error. Please continue contacting our support team before canceling any potentially stuck tasks so that we can confirm any necessary next steps before restarting any task.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>11:09</var> CST</small><br><strong>Investigating</strong> - Our development team has been made aware of an issue where the background tasks window is not updating to show progress. If a task appears stuck, please close the window and reopen it. If the task remains stuck, please contact our support team before canceling the task so that we can investigate that task directly.</p>tag:status.iclasspro.com,2005:Incident/199266962024-02-06T21:18:00-06:002024-02-06T21:18:00-06:00Issue with Payments: Declined payments<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>21:18</var> CST</small><br><strong>Resolved</strong> - After working with our third-party partner, we found they were experiencing an intermittent connection issue that was causing higher-than-normal failure rates.<br />We have been advised that the problem has been found and resolved. We, along with our partner, will continue to monitor the application to ensure it behaves properly. Again, thank you, and we apologize for any inconvenience this may have caused.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>19:21</var> CST</small><br><strong>Investigating</strong> - Our development team is investigating reports of payments failing at a higher rate than expected. We are reviewing these failures with one of our third-party partners to determine the cause of these failures. We apologize for any inconvenience this may cause. Thank you.</p>tag:status.iclasspro.com,2005:Incident/198428802024-01-27T08:19:05-06:002024-01-27T08:19:05-06:00Connectivity Issue: Payment Terminals<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>08:19</var> CST</small><br><strong>Resolved</strong> - Our third party partner has confirmed that the terminal timeouts have ceased. We will continue to monitor the environment to ensure stability. Thank you</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>07:43</var> CST</small><br><strong>Monitoring</strong> - Our third party partner has confirmed the intermittent terminal connectivity issues have reduced and both we and our partner continue to monitor. Intermittent terminal connectivity issues may cause some transactions to be denied or experience timeouts. Thank you for your patience and we apologize for any inconvenience this may cause. Thank you</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>21:28</var> CST</small><br><strong>Identified</strong> - One of our third party partners is currently experiencing an issue where some transactions attempted on terminals are resulting in failed authorizations. We are working with our partner to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. Thank you</p>tag:status.iclasspro.com,2005:Incident/198327722024-01-25T16:59:44-06:002024-01-25T16:59:44-06:00Class Tuition Charges<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>16:59</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>15:03</var> CST</small><br><strong>Investigating</strong> - We are currently investigating an issue where some customers are experiencing delays when running class tuition charges.</p>tag:status.iclasspro.com,2005:Incident/197816632024-01-21T06:06:02-06:002024-01-21T06:06:02-06:00Third Party: SPF issues<p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>06:06</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>23:59</var> CST</small><br><strong>Identified</strong> - One of our third-party partners is experiencing an issue that is causing intermittent issues with the Secure Payment Form. They have identified the problem, and we are working with our partner to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. Thank you.</p>tag:status.iclasspro.com,2005:Incident/196832892024-01-12T20:44:51-06:002024-01-12T20:44:51-06:00Issue with transactions: payments process task<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>20:44</var> CST</small><br><strong>Resolved</strong> - We appreciate your patience while we worked through this issue and want to let you know that the problem is now fully resolved. We will continue monitoring the application to ensure it behaves properly. Again, thank you.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>17:33</var> CST</small><br><strong>Update</strong> - We are continuing our cleanup regarding the Transactions page. Our incremental reactivation is continuing on pace.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>14:45</var> CST</small><br><strong>Update</strong> - Our team is continuing to restore access to the transactions payment process incrementally as we verify each account has no further issues.<br /><br />We apologize for any inconvenience this may cause and will keep you updated on our progress as news is available. Thank you.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>14:21</var> CST</small><br><strong>Update</strong> - We are continuing our work to resolve the payment process issue fully. Our team has continued our incremental restoration of the payments process to the transactions page.<br /><br />We apologize for any inconvenience this may cause and will keep you updated on our progress. Thank you.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>12:34</var> CST</small><br><strong>Monitoring</strong> - We appreciate your patience as we fully resolve the Transaction > Payments Process issue. Our team has determined the scope of impact and believes we have a resolution. As a precaution, we will be verifying the impact on accounts in batches before incrementally bringing them back online.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>09:52</var> CST</small><br><strong>Update</strong> - We appreciate your patience while we work on an update to resolve the issue where the payment process task is stalling. We are working to resolve the issue as quickly as possible and apologize for any inconvenience this may cause. We will keep you updated on our progress as news is available. Thank you.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>00:10</var> CST</small><br><strong>Update</strong> - We appreciate your patience as we continue to work to resolve this issue. As a precautionary measure, we are temporarily suspending the transactions > payments process while we work towards a complete fix.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>22:51</var> CST</small><br><strong>Identified</strong> - Our team has identified the cause of the stalled payments task and is working to resolve it for those who have been affected. We apologize for any inconvenience this may cause and will keep you updated on our progress as news is available. Thank you.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>18:52</var> CST</small><br><strong>Investigating</strong> - We are currently experiencing an issue where the payments process task is stalling for some iClassPro customers. We are working on resolving the issue as quickly as possible and apologize for any inconvenience this may cause</p>tag:status.iclasspro.com,2005:Incident/196225342024-01-05T12:50:46-06:002024-01-05T12:50:46-06:00Issue with Customer Portal Payments<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>12:50</var> CST</small><br><strong>Resolved</strong> - We appreciate your patience while we worked through this issue and want to let you know that the problem is now resolved. We will continue monitoring the application to ensure it behaves properly. Again, thank you.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>12:02</var> CST</small><br><strong>Identified</strong> - Our Development team has identified the cause of the issue. We continuing our work to fully resolve the problem and will follow up with more information as it becomes available.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>10:17</var> CST</small><br><strong>Investigating</strong> - We are currently experiencing an issue impacting some iClassPro customers' ability to receive payments through the Customer Portal. We are working on resolving the issue as quickly as possible and apologize for any inconvenience this may cause.</p>tag:status.iclasspro.com,2005:Incident/195904322024-01-02T03:25:51-06:002024-01-02T03:25:51-06:00Issue with Secure Payment Form<p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>03:25</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>02:31</var> CST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>02:30</var> CST</small><br><strong>Identified</strong> - We are currently experiencing an issue with the secure payment form. We have identified the root cause and will provide updates as soon as additional details are available.</p>tag:status.iclasspro.com,2005:Incident/194095202023-12-12T03:58:01-06:002023-12-12T03:58:01-06:00Australia Region Experiencing Intermittent Connectivity<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>03:58</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>03:39</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>03:37</var> CST</small><br><strong>Identified</strong> - A secondary issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>03:23</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>03:12</var> CST</small><br><strong>Investigating</strong> - We are currently experiencing an issue that is impacting the ability for iClassPro customers in Australia to access the application. We are working on resolving the issue as quickly as possible and apologize for any inconvenience this may cause.</p>tag:status.iclasspro.com,2005:Incident/193901522023-12-09T23:41:11-06:002023-12-09T23:41:11-06:00Connectivity Issue<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>23:41</var> CST</small><br><strong>Resolved</strong> - We appreciate your patience while we worked through this issue and want to let you know that the problem is now resolved. We will continue monitoring the application to ensure it behaves properly. Again, thank you.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>23:09</var> CST</small><br><strong>Monitoring</strong> - Our team has rolled out updates, we are seeing some improvement as the system has begun to recover. However, we are monitoring it closely to ensure that the system is stable before considering this resolved.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>23:01</var> CST</small><br><strong>Identified</strong> - The issue has been identified. Our Developers are working to get the fix out as quickly as possible.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>22:51</var> CST</small><br><strong>Investigating</strong> - We are currently experiencing an issue that is impacting the ability of iClassPro customers to connect to the application. Our Developers are working on resolving the issue as quickly as possible and apologize for any inconvenience this may cause. Thank you.<br /><br />For questions, please feel free to reach out to our support team at 1.877.554.6776 or submit a request at https://support.iclasspro.com/.</p>tag:status.iclasspro.com,2005:Incident/194038472023-12-09T09:00:00-06:002023-12-11T12:51:26-06:00Third Party: Connectivity issue<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>09:00</var> CST</small><br><strong>Resolved</strong> - On December 9 from 9:00 am (CT) to December 10 at 1:30 am (CT), one of our third-party processing partners experienced intermittent issues that may have impacted the ability for iClassPro customers to accept payments using the terminal models: Verifone MX915/MX925. The problem has since been resolved. Thank you</p>tag:status.iclasspro.com,2005:Incident/192437762023-11-29T16:55:58-06:002023-11-29T16:55:58-06:00Issue: Connectivity Issue<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>16:55</var> CST</small><br><strong>Resolved</strong> - We appreciate your patience while we worked through this issue and want to let you know that the problem is now resolved. We will continue monitoring the application to ensure it behaves properly. Again, thank you.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>16:30</var> CST</small><br><strong>Update</strong> - The software has recovered to full functionality and appears stable. Our team is still monitoring the situation closely to ensure there are no further issues.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>15:19</var> CST</small><br><strong>Update</strong> - We are continuing to monitor the system as it has not yet fully recovered. Our team is still working closely with our technology partner to restore the system to full functionality.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>14:46</var> CST</small><br><strong>Monitoring</strong> - Our team is still working with our technology partner, we are seeing some improvement as the system has begun to recover. However, we are monitoring it closely to ensure that the system is stable before considering this resolved.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>14:12</var> CST</small><br><strong>Update</strong> - Our team is still working with our technology partner to restore access to the software. We appreciate your patience as we work to resolve the issue.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>13:41</var> CST</small><br><strong>Update</strong> - Our team is still working with our technology partner to restore access to the software. We appreciate your patience as we work to resolve the issue.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>13:09</var> CST</small><br><strong>Identified</strong> - Our team has tracked the issue to a third-party integration and is working with our technology partner on a resolution.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>12:39</var> CST</small><br><strong>Update</strong> - Our team is still investigating the underlying cause of the connectivity issues.<br /><br />We apologize for the inconvenience this has caused</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>11:35</var> CST</small><br><strong>Investigating</strong> - We are currently experiencing an issue that is impacting the ability of iClassPro customers to connect to the application. Our Developers are working on resolving the issue as quickly as possible and apologize for any inconvenience this may cause. Thank you.<br /><br />For questions, please feel free to reach out to our support team at 1.877.554.6776 or submit a request at https://support.iclasspro.com/. <br /><br />Thank you.</p>tag:status.iclasspro.com,2005:Incident/192034532023-11-29T11:14:23-06:002023-11-29T11:14:23-06:00Issue booking makeups into session based classes<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>11:14</var> CST</small><br><strong>Resolved</strong> - We appreciate your patience while we worked through this issue and want to let you know that the problem is now resolved. We will continue monitoring the application to ensure it behaves properly. Again, thank you.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>08:36</var> CST</small><br><strong>Identified</strong> - We are currently experiencing an issue that is impacting the ability of iClassPro customers to book makeup enrolments in session-based classes from the Mobile App and the Customer Portal.<br />Non-session-based classes are unaffected as are any makeups booked from the Office Portal.<br /><br />We are working on resolving the issue as quickly as possible and apologize for any inconvenience this may cause. Thank you.</p>tag:status.iclasspro.com,2005:Incident/191885742023-11-21T00:30:00-06:002023-11-21T10:37:03-06:00Display Issue with the "Gateway Transactions" page<p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>00:30</var> CST</small><br><strong>Resolved</strong> - Last night, a routine process suffered a momentary interruption that may have resulted in some transactions not being added to the Gateway Transactions page. Any unadded transactions will be added to the page as expected during tonight's process.<br /><br />This instability will not affect funding times or any other aspect of iClassPro other than Transactions > Gateway Transactions.<br /><br />We apologize for any inconvenience this might cause and are looking into what caused this error.</p>tag:status.iclasspro.com,2005:Incident/191819972023-11-20T13:46:15-06:002023-11-20T13:46:15-06:00Issue: Calendar Page Loading issue<p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>13:46</var> CST</small><br><strong>Resolved</strong> - We appreciate your patience while we worked through this issue and want to let you know that the problem is now resolved. We will continue monitoring the application to ensure it behaves properly. Again, thank you.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>12:13</var> CST</small><br><strong>Identified</strong> - Our team has identified an issue impacting some iClassPro customers' ability to load the calendar page. We have determined the cause of the issue, and are working on resolving the issue as quickly as possible. <br />We apologize for any inconvenience this may cause. Thank you.<br /><br />For questions, please feel free to reach out to our support team at 1.877.554.6776 or submit a request at <br />https://support.iclasspro.com/. Thank you.</p>tag:status.iclasspro.com,2005:Incident/191181272023-11-14T08:39:53-06:002023-11-14T08:43:12-06:00Third Party: Connectivity issues<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>08:39</var> CST</small><br><strong>Resolved</strong> - On November 14 from 7:08 am (CT) to 8:35 am (CT), one of our third-party processing partners experienced issues that may have impacted the ability for iClassPro customers to accept payments. The problem has since been resolved and we will continue to monitor the application. Thank you.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>08:21</var> CST</small><br><strong>Investigating</strong> - One of our third-party partners is experiencing an issue that is potentially impacting the ability for iClassPro customers to process payments. We are working closely with our partner to determine the source of the problem and will keep you updated as more details are available.</p>tag:status.iclasspro.com,2005:Incident/190473902023-11-07T12:02:31-06:002023-11-07T12:02:31-06:00Issue with Secure Payment Form<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>12:02</var> CST</small><br><strong>Resolved</strong> - On November 7, between approximately 9:47 am and 11:55 am, our secure payment form experienced loading issues. We have successfully resolved the problem and are actively monitoring the system to ensure it functions as intended.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>10:00</var> CST</small><br><strong>Investigating</strong> - We are currently experiencing an issue with the secure payment form. We are currently investigating to identify the root cause and will provide updates as soon as additional details are available.</p>tag:status.iclasspro.com,2005:Incident/189902412023-11-01T09:00:00-05:002023-11-01T10:04:51-05:00Third Party: Connectivity issues<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>09:00</var> CDT</small><br><strong>Resolved</strong> - On November 1 from 9:03 am (CT) to 9:11 am (CT), one of our third-party processing partners experienced issues that may have impacted the ability of some iClassPro customers to accept payments. We’d like to let you know that the problem has since been resolved and we will continue to monitor. Thank you</p>