iClassPro
All Systems Operational
iClassPro Application ? Operational
Parent Portal ? Operational
Staff Portal Operational
Public Website ? Operational
Support Website ? Operational
Support Telephone System Operational
iClassPro Merchant Services ? Operational
Outgoing SMS / MMS Messaging ? Operational
Outgoing Voice Broadcast ? Operational
New Relic Availability Monitoring Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Application Uptime
Fetching
Application Performance Index (Apdex) Score
Fetching
Application Response Time
Fetching
Past Incidents
Jan 22, 2017

No incidents reported today.

Jan 21, 2017

No incidents reported.

Jan 20, 2017

No incidents reported.

Jan 19, 2017

No incidents reported.

Jan 18, 2017

No incidents reported.

Jan 17, 2017

No incidents reported.

Jan 16, 2017
Resolved - This incident has been resolved.
Jan 16, 16:08 CST
Identified - A security service used by iClassPro was responsible for the inconsistent network response times this morning. Service has been fully restored at this time. We are still investigating all the data to prevent it from happening again.
Jan 16, 15:41 CST
Investigating - We've had several issues of trouble connecting to the iClassPro servers. We are working with our data center to see if there are network issues.
Jan 16, 12:23 CST
Jan 15, 2017

No incidents reported.

Jan 14, 2017

No incidents reported.

Jan 13, 2017

No incidents reported.

Jan 12, 2017

No incidents reported.

Jan 11, 2017

No incidents reported.

Jan 10, 2017
Postmortem - Read details
Jan 10, 16:25 CST
Resolved - While there are a few tickets still open and we are still closely monitoring the situation, the issues that caused this morning's unanticipated maintenance period are resolved. More details to be posted soon.
Jan 10, 16:17 CST
Monitoring - The application is back up, and we are continuing to monitor it closely.
Jan 10, 12:11 CST
Update - We're almost there! We're still working on a couple issues before bringing the application back up. Thank you for your patience.
Jan 10, 11:07 CST
Update - We are making some finishing touches, and we should be back up soon. Thank you for your patience!
Jan 10, 10:36 CST
Identified - We have identified the issue and we are working on pushing it out to production. We'll provide another update very soon.
Jan 10, 10:04 CST
Update - The application has been taken offline to maintain data integrity while we work through the charge and payment issues. Please accept our apologies for the interruption, and we'll post more information here as soon as it's available.
Jan 10, 09:55 CST
Investigating - We are investigating issues creating new charges and payments after this morning's update.
Jan 10, 09:20 CST
Jan 9, 2017

No incidents reported.

Jan 8, 2017

No incidents reported.